Terms & Conditions

1) Definitions (Fees & Actors)

• EasyVisa Service Fee (EVSF): Our professional fee for your destination, as quoted before you pay, excluding third-party disbursements.
• Third-Party Disbursements (TPD): Embassy/consulate fees, visa center fees (e.g., VFS/Gerry’s), courier, translations, attestations, notarizations, insurance, medicals, bank letters, and similar provider charges.
• Visa Plan: Written eligibility note + document checklist + fee/timeline estimate for your case.
• Submission: Appointment attendance and/or file lodging (physically or electronically) with a visa center/embassy.
• Rejection/Refusal: A formal written refusal/decision letter issued by an embassy/consulate.

2) Scope of Services

3) What We Do Not Provide

• No legal/immigration advice or representation as a law firm.
• No guarantees of appointments, processing timelines, or approvals.
• No creation/submission of false, misleading, or forged documents.
• No liability for third-party errors (embassy/consulate, VFS/Gerry’s, couriers, biometrics centers, banks, insurers, hotels, airlines).

4) Client Responsibilities

• a) Provide complete, accurate, truthful information and documents.
• b) Disclose any visa refusals, bans, overstay history, or criminal records.
• c) Follow our checklists, timelines, and instructions; attend appointments on time with originals.
• d) Ensure passport validity and that your details comply with destination rules.
• e) Pay all fees and taxes when due, including TPD.

You are solely responsible for the accuracy and authenticity of your documents and statements. We may refuse/terminate service if we suspect fraud, misrepresentation, or non-cooperation.

5) Pricing, Quotes, Currency & Taxes

• Quotes are in PKR unless stated otherwise and typically valid for 7 calendar days.
• Prices may change due to exchange rates, embassy fee revisions, appointment types, or new requirements.
• Unless explicitly stated, prices exclude TPD (embassy/consulate/visa center/courier/translations/attestations/notarizations/insurance/medicals).
• Sales taxes (if applicable) are payable by you.

6) Payments & Invoices

• Accepted channels: bank transfer, card, approved wallets (as available).
• An invoice/receipt will be issued for every payment.
• The quoted EVSF is due in full upfront to open a case and start work; detailed work begins after payment confirmation.
• TPD is invoiced as per scope/stage.
• For group/family applications, the primary applicant/payer is financially responsible for the full invoice.

7) Refunds, Cancellations & Chargebacks (Financial Protection)

• Bank/payment gateway charges
• TPD once paid/committed to providers (subject to their policies, usually non-refundable)

7.2 Client Cancels (No Rejection)

• Before Visa Plan is delivered: EVSF refundable in full.
• After Visa Plan is delivered but before appointment booking/Submission: EVSF refundable up to 50% (reflecting work already done).
• After appointment booking and/or after Submission: EVSF non-refundable; TPD per provider policy (usually non-refundable).

7.3 Embassy Rejection/Refusal

• EVSF: 60% refundable (we retain 40% for professional work completed).
• TPD: Not refundable unless the third party’s policy allows (rare).

Refund Exclusions (EVSF refund becomes 0%)

• Misrepresentation, falsified/altered documents, undisclosed refusals/bans/overstays/criminal issues.
• Missed biometrics/interview, late/incomplete documents against guidance.
• Withdrawal/change of mind after Submission.
• Refusal based on structural factors we flagged (e.g., insufficient financials/travel history where we advised to defer but client insisted).

7.4 Refund Process

• Submit your refusal letter and payment receipts within 14 days of the decision.
• Refunds processed within 14–21 business days after verification, to the original payment method, net of bank/gateway charges.
• For multi-applicant invoices, refunds are prorated per applicant.

7.5 Chargebacks

8) Timelines, Appointments & Fast-Track

• Timelines are estimates, not guarantees.
• Fast-track depends on embassy capacity and appointment availability.
• We may propose alternate cities/centers when local slots are unavailable; related travel costs are your responsibility.

9) Document Reservations & Travel Plans

• “Visa-friendly” flight/hotel reservations (if purchased) are typically holds, not fully paid tickets unless explicitly stated.
• Do not make non-refundable travel purchases until your visa is issued. We are not liable for such losses.

10) Group & Family Applications

11) Accuracy, Compliance & Right to Refuse

12) Data Protection & Privacy

13) Communications & Hours

14) Warranties & Disclaimers

15) Limitation of Liability

• 3Musafir’s total aggregate liability for any claim arising out of these Services is limited to the EVSF actually paid for the affected application(s).
• We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost bookings, lost wages, missed flights, hotel costs, or other travel losses, even if advised of the possibility.
• We are not liable for third-party actions/omissions (embassy/consulate, visa centers, couriers, translators, hotels, airlines, insurers).

16) Indemnification

• a) Your misstatements, omissions, or fraudulent documents;
• b) Your breach of these Terms;
• c) Your violation of laws or third-party rights.

17) Force Majeure

18) Intellectual Property

19) Termination

20) Compliance, Sanctions & AML

21) Dispute Resolution, Governing Law & Venue

22) Changes to Terms

23) Contact

• 3Musafir Pvt. Ltd. (EasyVisa by 3Musafir)
• Address: 2G, Potohar Plaza, Fazal-e-Haq Road, Block D G-6/2, Blue Area, Islamabad, 44000
• Email: sales@3musafir.com • WhatsApp: +92 322 1848940
• Hours: 24/7/365

24) Acceptance (Form Checkboxes)

• If my visa is rejected, I may receive a 60% refund of the EasyVisa Service Fee (EVSF) (not TPD), subject to Section 7 and exclusions.
• I accept the EasyVisa Terms & Conditions on behalf of myself and, if applicable, all applicants I represent.