Terms & Conditions + Refund Policy

3Musafir believes in clear, honest, and controlled communication.

All international experience bookings depend on seat availability, flight availability, visa processing timelines, hotel confirmation, and full or partial payment status.

A booking is only considered confirmed once the required payment has been received by 3Musafir.

If group flight seats are available, the price is fixed and seats are limited.

If group flight seats are not available, the flight will be booked separately on live pricing. Final price depends on the fare available at the time of booking.

If the individual flight price is close to the package estimate, the customer may proceed with the same package. If it is higher, 3Musafir will keep the ground package fixed and share the updated flight cost separately.

Customers may travel on the same flight as the group only if group seats are still available.

If group seats are not available, 3Musafir will book the closest possible flight option based on departure city, arrival timing, airline availability, fare availability, and group coordination requirements.

Flights are booked only after full payment is received.

Visa processing is subject to embassy, consulate, airline, immigration, or third-party processing timelines.

If the visa is under process, customers will be informed with an estimated timeline.

Once the visa is issued, it will be shared for verification after partial payment has been completed.

3Musafir follows a strict document-sharing policy to avoid confusion, misuse, or incomplete information.

After partial payment, 3Musafir may share the visa copy only for verification of name, passport number, visa dates, and basic travel details.

Final travel documents are shared only after full payment is completed and are usually shared within 7 days before departure.

Hotel details are shared closer to departure, usually 7-10 days before the trip.

Hotel names, rooming, and final allocations may depend on group size, availability, supplier confirmation, operational requirements, and final payment status.

3Musafir may provide the same category of hotel even if the exact hotel changes due to availability or operational reasons.

Payment timelines are shared at the time of booking. Customers are responsible for completing payments within the given deadline.

Failure to pay on time may result in loss of group flight seat, fare increase, delay in ticket issuance, delay in document release, booking cancellation, or change in package price.

Refunds depend on the stage of booking and the non-refundable costs already paid to airlines, hotels, visa vendors, DMCs, transport providers, or other suppliers.

3Musafir can only refund the amount that has not already been paid, committed, or locked with vendors.

Cancellations made within 7 days of departure are generally non-refundable because flights, hotels, visas, transfers, guides, and ground arrangements are already locked at this stage.

Any exception will depend on airline, hotel, and supplier policies.

Package price may change if group flight seats are no longer available, flight fare increases, payment is delayed, hotel availability changes, visa requirements change, exchange rate changes, or supplier pricing changes.

A customer may request to transfer their booking to another person.

Customers are responsible for providing accurate documents, including valid passport, correct name spellings, CNIC or national ID, required photos, bank statements if needed, employment or student documents if needed, and any other embassy-required documents.

3Musafir is not responsible for delays, rejections, or losses caused by incorrect, incomplete, expired, or late documents from the customer.