Terms & Conditions + Refund Policy

3Musafir aims to maintain clear and transparent communication throughout the booking process.

International bookings may depend on:

Unless a different amount is communicated for a specific trip, the standard initial booking deposit is USD 700 per person.

The booking deposit is non-refundable, subject to the terms of this policy.

Seats are generally allocated on a first-paid, first-confirmed basis.

For some departures, a different deposit amount or payment structure may apply. Where trip-specific payment terms are communicated by email, those terms will apply to that booking.

International bookings generally fall into two flight categories.

3A. Group Flight — where group-flight seats are available:

If group-flight seats are no longer available, the traveller's flight may be booked separately.

Individual flights are based on live airline pricing. The final airfare therefore depends on the fare available at the time of actual booking.

If the individual airfare remains reasonably close to the original package estimate, the traveller may proceed with the package as communicated.

Where the airfare has increased materially: the ground package may remain fixed; and the revised flight cost will be communicated separately.

3Musafir does not guarantee the same airfare where payment is delayed.

A traveller may travel on the same flight as the main group where group-flight seats remain available.

If group seats are unavailable, 3Musafir will aim to arrange or recommend the closest practical alternative based on:

Flights are booked only once the required flight payment has been received. Once payment is received, 3Musafir proceeds with the available fare and inventory.

However: payment does not by itself mean that a ticket has already been issued. Airline inventory and fares may change between payment and ticket issuance.

A fare becomes locked only when the airline ticket is actually issued.

A quotation, screenshot, fare option, temporary reservation, proposed itinerary, booking reference, or PNR must not be treated as an issued airline ticket unless ticket issuance has been confirmed by 3Musafir by email.

The issued ticket will be shared once booking and ticketing are completed.

3Musafir is not responsible for fare increases caused by delays in customer payment or airline inventory changes before ticket issuance.

Visa processing is subject to the rules, requirements, and timelines of embassies, consulates, immigration authorities, visa centres, government departments, and third-party processing partners.

Where a visa is under process, 3Musafir may provide an estimated processing timeline. Any such timeline is an estimate only.

3Musafir does not guarantee visa approval, visa-processing time, embassy decisions, or immigration decisions, unless a specific service is expressly guaranteed by 3Musafir in an email for that particular package.

Once a visa has been issued and the required partial payment has been completed, 3Musafir may share the visa copy for verification.

Travellers should immediately verify:

3Musafir follows a controlled document-release process to avoid confusion, misuse, and the circulation of incomplete or unconfirmed information.

Before payment: no booking or final travel documents are released.

After partial payment: an issued visa may be shared for verification.

After full payment: final confirmed travel documents are released once the relevant suppliers have finalized them. These may include the issued flight ticket, hotel confirmation, visa copy, airport transfer information, final itinerary, departure instructions, and other required travel documents.

Final travel documents are generally shared within the final 7 days before departure, where operationally possible.

3Musafir does not intentionally circulate tentative documents as final, incomplete documents as final, unconfirmed flight details as ticketed flights, or unconfirmed hotel information as final hotel allocation.

An exception may be made where a document must be provided earlier for an embassy, airline, immigration, regulatory, or other legitimate travel requirement.

Hotel details are generally shared closer to departure, usually approximately 7–10 days before departure.

Final accommodation may depend on group size, availability, rooming allocation, supplier confirmation, destination conditions, operational requirements, and payment status.

Where a property is advertised as "Hotel X or similar", 3Musafir may replace it with another reasonably comparable property if the original hotel is unavailable. The replacement may be assessed on factors including category, standard, location, room quality, operational suitability, and overall trip requirements.

Payment timelines are communicated at the time of booking. Travellers are responsible for completing payment within the communicated deadline.

Failure to make payment on time may result in:

Unless a different timeline is communicated for a particular trip, the remaining balance must normally be paid no later than 30 days before departure.

Some airlines, hotels, DMCs, visa suppliers, or other service providers may require earlier payment. Where an earlier payment deadline applies, this will be communicated by email.

Failure to complete payment by the required deadline may result in cancellation of the booking and deduction of any already committed costs.

Travellers are responsible for providing accurate and valid documentation. This may include passport, CNIC or national identification, photographs, bank statements, employment documents, student documents, invitation letters, financial evidence, travel history, vaccination certificates, insurance documents, and any other documentation required by the destination or relevant authority.

Unless a destination requires a longer validity period, passports should generally remain valid for at least 6 months from the intended travel date.

3Musafir is not responsible for delays, refusals, missed travel, financial losses, or penalties caused by:

A visa and airline ticket do not guarantee permission to travel. Final permission to depart Pakistan, board an aircraft, enter another country, or remain in another country rests with the relevant immigration, security, airline, border-control, and government authorities.

Every traveller is responsible for satisfying immigration and other competent authorities regarding their eligibility and purpose of travel. This may include questions or checks relating to passport validity, visa validity, purpose of travel, proof of accommodation, return or onward ticket, financial means, travel history, supporting documents, immigration interviews, departure immigration, arrival immigration, security checks, and destination entry rules.

If a traveller is offloaded, denied boarding, prevented from departing, refused immigration clearance, denied entry at the destination, deported, returned by immigration, stopped by a government authority, or otherwise prevented from travelling, such decision is outside 3Musafir's control. The resulting consequences and costs ordinarily remain the traveller's responsibility.

These may include new airline tickets, rebooking costs, accommodation, transport, meals, return flights, missed hotels, missed activities, unused services, and other related expenses.

3Musafir may assist where reasonably possible but cannot override the decision of an airline, immigration officer, embassy, security agency, border authority, or government department.

Refunds depend on the stage of the booking; services already utilized; payments already made to suppliers; non-refundable commitments; airline rules; hotel rules; visa costs; supplier cancellation policies; and the amount that can actually be recovered.

3Musafir can only refund amounts that remain recoverable and have not already been paid, committed, consumed, locked, or made non-refundable with airlines, hotels, embassies, DMCs, visa processors, transport companies, or other suppliers.

Where the traveller cancels before visa processing has started, a refund of recoverable amounts may be possible. The following may still be deducted:

Once visa processing has begun:

Once a visa has been issued:

Once an airline ticket has been issued, any refund is governed primarily by the airline's fare conditions. This means:

Once hotels, transport, activities, guides, DMC services, or other ground arrangements have been confirmed, their individual supplier cancellation policies apply.

Non-refundable amounts may include hotel payments, room blocks, DMC deposits, transport bookings, guides, activity reservations, attraction tickets, transfers, and other committed services.

Where a traveller cancels more than 30 days before departure, recoverable amounts may be refunded after deduction of:

Where cancellation occurs 30 days or less before departure, payments are generally non-refundable. This is because substantial supplier commitments are normally made by this stage.

Where 3Musafir is able to recover a particular amount from a supplier, that recoverable amount may be refunded after applicable deductions. Recovery cannot be guaranteed.

Cancellations within 7 days of departure are generally fully non-refundable.

By this stage, most or all of the following have ordinarily been committed: flights, hotels, visas, transfers, guides, transport, activities, DMC services, and other ground arrangements.

Any exception depends entirely on what the relevant suppliers agree to refund.

If a traveller does not show up for the trip, flight, transfer, activity, hotel check-in, departure meeting point, or any other scheduled service, no refund will ordinarily apply.

3Musafir is not responsible for missed services resulting from traveller delay, personal absence, missed flights, immigration issues, offloading, incorrect documentation, personal emergencies, failure to report on time, or other traveller-specific circumstances.

Visa refusal does not automatically entitle the traveller to a full refund. Where a visa is rejected:

No refund is ordinarily provided for services that a traveller voluntarily chooses not to use or is unable to use due to circumstances personal to them.

This includes accommodation, transport, meals, transfers, flights, activities, excursions, guides, and other package inclusions.

Once a refund has been (1) approved; and (2) the final recoverable amount has been determined, the refund will ordinarily be processed to the traveller's nominated bank account within 45 working days.

The 45-working-day period applies after the amount refundable by 3Musafir has been finalized.

Where part or all of the refund depends on funds first being received from a third party, the refund may take reasonably longer than 45 working days. This includes refunds involving airlines, embassies, visa centres, visa-processing partners, hotels, DMCs, transport companies, activity providers, payment gateways, insurers, or other third-party suppliers.

3Musafir cannot release a third-party-dependent refund before the relevant amount has been returned, confirmed, or made available by that third party. Third-party refund timelines are outside 3Musafir's direct control.

Applicable banking, transaction, currency conversion, payment-processing, and refund charges may be deducted. Refund confirmation will be communicated by email.

Package pricing may change where:

Unless expressly included in the package, travellers are responsible for bank charges, international transfer fees, card fees, payment gateway charges, currency conversion costs, remittance charges, and other transaction costs.

Exchange rates may change between quotation, payment, supplier settlement, and ticket issuance. Live airfare remains subject to change until ticketed.

A traveller may request to transfer their booking to another eligible traveller. Any transfer is subject to visa status, airline rules, name-change rules, hotel policy, supplier approval, immigration requirements, trip eligibility requirements, and applicable transfer or rebooking charges.

3Musafir does not guarantee that every booking can be transferred. A transfer is only valid once it has been approved and confirmed by email.

Some international experiences depend on a minimum number of travellers. If the minimum group size is not achieved, 3Musafir may revise the trip, modify certain arrangements, offer an alternative departure, reschedule the experience, or cancel the departure.

If 3Musafir cancels solely because the minimum group requirement was not achieved, recoverable payments will be returned after deduction of any clearly identifiable non-recoverable third-party costs already incurred for that traveller.

International travel is subject to operational changes. 3Musafir may reasonably change hotels, flights, transport, routes, timings, sequence of destinations, guides, activities, excursions, or other itinerary elements where required due to safety, weather, airline changes, supplier availability, government restrictions, road closures, airport disruption, local conditions, operational requirements, or circumstances outside reasonable control.

Where practical, 3Musafir will aim to preserve the overall value and nature of the experience. A reasonable operational change does not automatically create a right to cancellation or refund. Material changes will be communicated by email where reasonably possible.

3Musafir is not responsible for delays, cancellations, changes, or disruption caused by circumstances outside its reasonable control. These may include extreme weather, natural disasters, war, civil unrest, political disruption, government restrictions, border closures, strikes, pandemics, airport closures, airline disruption, road closures, and other comparable unforeseen events.

Where possible, 3Musafir will make reasonable efforts to protect traveller safety, rearrange services, find alternatives, coordinate with suppliers, and recover unused amounts. Any refund, credit, or alternative arrangement will depend on what can actually be recovered or rearranged with the relevant third parties.

Comprehensive travel insurance is strongly recommended and may be mandatory for certain international experiences or destinations. Where required, travellers must obtain appropriate insurance before departure.

Insurance should ideally cover medical emergencies, hospitalization, emergency evacuation, repatriation, baggage loss, travel delays, trip cancellation, trip interruption, and personal liability.

It is the traveller's responsibility to understand their insurer's terms, exclusions, and claim procedure.

Travellers are responsible for assessing whether they are physically and medically able to participate in the experience and its activities.

Travellers remain responsible for medications, medical needs, dietary requirements, valuables, personal belongings, health requirements, vaccinations where required, and relevant travel insurance.

Information reasonably required for safe participation should be disclosed to 3Musafir where appropriate.

Participants are expected to follow local laws, respect local culture and customs, follow reasonable safety instructions, respect fellow travellers, avoid harassment, avoid abusive or threatening behaviour, and avoid conduct that places themselves or others at risk.

3Musafir may remove a traveller from an experience where their conduct creates a serious safety risk, legal risk, operational disruption, or negative impact on the group.

Where removal results from the participant's own conduct, services already committed may remain non-refundable. Any additional costs arising from removal may be the participant's responsibility.

3Musafir coordinates international experiences using independent third-party providers, which may include airlines, hotels, destination management companies, visa processors, transport companies, guides, tour operators, activity providers, and other travel suppliers.

These providers may operate under their own policies and Terms & Conditions. 3Musafir will make reasonable efforts to coordinate and assist where issues arise but cannot guarantee matters that remain exclusively under the control of an independent third party.

To prevent misunderstandings, email is the official communication channel for international bookings. The following should be treated as confirmed only when communicated or confirmed by email:

Certain international experiences may have different deposit amounts, payment schedules, cancellation terms, visa conditions, flight arrangements, supplier terms, minimum-group requirements, or documentation requirements.

Where specific terms are communicated by email for an individual trip or booking, those terms apply in addition to this general policy. Where there is a clear conflict between a trip-specific term and this general policy, the specific term confirmed by email for that booking will take precedence.

To the extent permitted by applicable law, 3Musafir's financial liability relating to a booking will not exceed the amount actually paid by the affected traveller to 3Musafir for that particular trip.

3Musafir is not responsible for decisions independently made by immigration authorities, embassies, airlines, security agencies, government departments, border authorities, or other independent third parties where such decisions fall outside 3Musafir's reasonable control.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan.

Subject to applicable law, any dispute arising from an international booking will fall within the jurisdiction of the competent courts of Lahore, Pakistan.